Amethyst Desk/Wall Clock/Personalised Momento

2. Shipping Charges

Shipping charges range from ₹70 to ₹200 per order, depending on the product type, weight, and delivery location. The exact shipping fee will be displayed at checkout before payment.

3. Order Processing Time

• Orders are processed within 1–3 business days after payment confirmation.
• Orders placed on weekends or public holidays will be processed on the next working day.

4. Estimated Delivery Time

• Standard delivery: 5–10 business days after dispatch, depending on your location.
• Remote or rural areas may experience slightly longer delivery times.
• Delivery timelines are estimates and may vary due to courier delays, weather conditions, or other unforeseen circumstances.

5. Order Tracking

Once your order is dispatched, you will receive a tracking number via email or SMS.

You can use this tracking number to monitor your shipment status through the courier's website.

RETURN & REFUND POLICY

Last updated: June 2026

At GoVolume, we take great care in packaging and delivering your orders. Please read our policy carefully before raising a return or refund request.

1. Eligible Return & Refund Cases

We accept return and refund requests only in the following cases:

• Missing Item — An item from your order was not delivered.
• Damaged Product — The product received is physically damaged or defective.

We do not accept returns for change of mind, incorrect size selection, or personal preference.

2. Mandatory Unboxing Video Requirement

A video recording is compulsory for all return and refund claims.

• Record an unboxing video at the time of opening your package.
• The video must clearly show the sealed package before opening, the unboxing process, and the condition of the product upon receipt.
• Claims submitted without a valid unboxing video will not be accepted.
• The video must be unedited and recorded in a single continuous shot.

3. Return & Exchange Charges

• A return or exchange handling fee of up to ₹150 may apply depending on the product and location.
• This charge covers reverse pickup and re-shipping costs where applicable.
• The exact charge will be communicated to you at the time of claim approval.