Refund policy

RETURN & REFUND POLICY

Last updated: June 2026

At GoVolume, we take great care in packaging and delivering your orders. However, we understand that issues can occasionally arise. Please read our policy carefully before raising a return or refund request.

1. Eligible Return & Refund Cases

We accept return and refund requests only in the following cases:

  • Missing Item — An item from your order was not delivered.
  • Damaged Product — The product received is physically damaged or defective.

We do not accept returns for reasons such as change of mind, incorrect size selection, or dissatisfaction with product appearance based on personal preference.

2. Mandatory Video Requirement

To protect both our customers and our business, a video recording is compulsory for all return and refund claims.

  • You must record an unboxing video at the time of opening your package.
  • The video must clearly show the sealed package before opening, the unboxing process, and the condition of the product upon receipt.
  • Claims submitted without a valid unboxing video will not be accepted, regardless of the nature of the issue.
  • The video must be unedited and recorded in a single continuous shot.

3. How to Raise a Claim

To initiate a return or refund request:

  1. Record your unboxing video before opening the package.
  2. Contact us within 48 hours of delivery at Govolumeup@proton.me
  3. Share your Order ID, a description of the issue, and the unboxing video.
  4. Our team will review your claim within 2–3 business days.

4. Refund Process

  • Once your claim is approved, a refund will be processed within 7–10 business days.
  • Refunds will be credited to your original payment method.
  • Shipping charges are non-refundable.

5. Non-Eligible Claims

The following will not qualify for a return or refund:

  • Claims raised after 48 hours of delivery.
  • Claims submitted without an unboxing video.
  • Products that show signs of use, washing, or tampering after delivery.
  • Damage caused by the customer after receipt.

6. Return & Exchange Charges

  • A return or exchange handling fee of up to ₹70 may apply depending on the product and location.
  • This charge covers reverse pickup and re-shipping costs where applicable.
  • The exact charge will be communicated to you at the time of claim approval.




Contact Us

📧 Govolumeup@proton.me 🌐 govolume.online